Healthcare
WCAG accessibility audit and remediation
We find what blocks patients, customers and staff with disabilities in your website and apps, fix it in your code, and give you the report to show for it. For hospitals, banks, government bodies, education and any business whose users include people with disabilities.
What is a WCAG accessibility audit?
A WCAG accessibility audit tests a website or app against the Web Content Accessibility Guidelines published by the W3C, usually version 2.1 or 2.2 at Level AA, to find what stops people who use screen readers, keyboards, screen magnifiers or captions from using it. Infovion Technologies audits with automated tools plus manual keyboard and screen-reader testing (NVDA, TalkBack and VoiceOver), reports each failure against its WCAG success criterion with the fix, corrects the code and retests. In India the RPwD Act, 2016 requires accessible services, GIGW 3.0 adopts WCAG 2.1 AA for government websites, and in April 2025 the Supreme Court held that digital access is part of the right to life under Article 21.
Updated 5 November 2026 by Infovion Technologies, Pune.
Scope
What we deliver
Audit
Automated scans plus manual testing of every key flow, against WCAG 2.1 or 2.2 Level AA.
Screen reader and keyboard testing
Real use with NVDA, TalkBack and VoiceOver, and keyboard-only navigation.
Remediation in code
Labels, headings, focus order, contrast, error messages and dynamic content fixed by developers, not overlays.
Forms, OTPs and CAPTCHAs
Registration, booking, payment and login made usable: time limits, accessible CAPTCHAs and OTP entry.
Mobile apps
Android and iOS apps tested and fixed for screen readers, text size and touch targets.
Report and statement
An audit report by success criterion, a retest report and an accessibility statement for your site.
Why hospitals are asked about WCAG
- Many patients are older or live with a disability; booking, reports and payments must work for them
- The RPwD Act, 2016 requires service providers to make their services accessible
- The Supreme Court (Amar Jain v. Union of India, 30 April 2025) held digital access to be part of the right to life and directed accessible e-KYC
- Government schemes, insurers and corporate clients increasingly ask for accessibility in procurement
- Hospitals serving patients from Europe face the European Accessibility Act, applicable from 28 June 2025
The most common failures we find
- Registration and booking fields without labels, so screen readers announce nothing useful
- OTPs and sessions that time out without warning or a way to extend
- Image CAPTCHAs with no accessible alternative
- Lab reports and bills as untagged PDFs or images of text
- Low-contrast text and buttons, and links that say only 'click here'
- Calendars, dropdowns and pop-ups that cannot be used with a keyboard
- Videos without captions
WCAG 2.1 or WCAG 2.2?
WCAG 2.2 became a W3C Recommendation in October 2023 and adds nine success criteria to 2.1, such as a minimum touch target size, accessible authentication and not asking users to re-enter information. GIGW 3.0 for Indian government sites refers to WCAG 2.1 Level AA. We test to 2.2 AA by default, which also covers 2.1 AA.
What an audit is and is not
Our report is a professional assessment against WCAG, with evidence for each finding. It is not a certificate: government websites may also need certification from the designated testing body, and some clients ask for a third-party audit. We prepare sites for both and fix what they find.
Sources: W3C: WCAG 2.2 · W3C WAI: WCAG overview · Guidelines for Indian Government Websites and Apps (GIGW 3.0) · Supreme Court: Amar Jain v. Union of India, 30 April 2025
Deliverables
- Audit report: each failure, its WCAG criterion, severity, screenshot and fix
- Fixes in your code, with before-and-after notes
- Retest report
- Accessibility statement for your website or app
- Checklist and component guidance for your developers and designers
Typical clients
- Hospitals and hospital chains
- Banks, insurers and fintech apps
- Government departments and PSUs
- Universities and schools
- E-commerce and booking platforms
Technologies
WCAG 2.1 / 2.2 AA, NVDA, TalkBack, VoiceOver, axe, Lighthouse, React, React Native, Android, iOS
Cost and timeline
Cost of a WCAG accessibility audit in India
Indicative budget ranges for the Indian market in 2026, provided for planning. Each project receives its own fixed-price proposal after an initial consultation.
| Project type | Typical budget |
|---|---|
| Audit of a website or app (key flows) | ₹50,000 – 2 lakh |
| Remediation in code | ₹1 – 8 lakh |
| Retest and accessibility statement | Included with remediation |
Timeline. Audit in one to three weeks; remediation in two to eight weeks; retest in one week.
Factors that affect cost
- Number of pages, screens and user flows
- Web only, or Android and iOS apps too
- Custom components such as calendars and charts
- Whether we or your team make the fixes
Process
How the project is delivered
01Week 1
Discovery
An initial consultation, followed by a requirements workshop for larger projects, to understand processes, users and objectives.
02Within 2 business days
Proposal
A written scope, milestone plan and fixed-price proposal, so cost and timeline are agreed before work begins.
031–3 weeks
Design
Wireframes and a clickable prototype reviewed with your team before development starts.
042-week sprints
Development
Fortnightly releases to a staging environment, with a review at the end of each sprint.
051–2 weeks
Testing and launch
Functional and security testing, user acceptance testing, data migration, training and go-live.
06Ongoing
Support
Thirty days of post-launch support, followed by an optional maintenance contract.
FAQ
Frequently asked questions
Is WCAG compliance mandatory in India?
The RPwD Act, 2016 requires accessible services and information, GIGW 3.0 requires WCAG 2.1 AA for government websites, and the Supreme Court held in April 2025 that digital access is part of the right to life. For private businesses, WCAG 2.1 or 2.2 AA is the practical standard used to show compliance; take legal advice on your exact duties.
What is the difference between WCAG A, AA and AAA?
They are conformance levels. A removes the most serious barriers, AA is the level most laws and policies require, and AAA is the strictest and is not expected for whole sites.
Do accessibility overlay widgets make a site compliant?
No. Overlays do not fix the underlying code and can interfere with screen readers. Compliance comes from fixing the site itself.
How much does a WCAG audit cost in India?
Typically ₹50,000 to ₹2 lakh for the key flows of a website or app, and ₹1 to 8 lakh for the fixes, depending on size and whether mobile apps are included.
Can you audit our mobile app?
Yes. We test Android and iOS apps with TalkBack and VoiceOver, larger text sizes and switch access, and fix them in React Native, Kotlin or Swift code.
Related services
Services often combined with this one
Further reading
Guides on this topic
Get your app and website tested against WCAG
Share a brief description of your project. We respond within one business day with questions, an approach and a fixed-price proposal where the scope allows.